Frequently Asked Questions

1. What kind of gold or jewelry will you accept?
We generally accept ALL items sent to us and guarantee to have your check sent to you within 24 hours. For some examples of gold and jewelry we have received, please visit our What We Buy page.

2. Is the Broken Gold™ Kit free?
'Yes! And the best part is, you are under no obligation to send us your scrap gold or jewelry, even if you have already requested a Broken Gold™ Kit. Shipping is also pre-paid if you do decide to send us your gold or jewelry.

3. I have fine jewelry and would like some extra security in terms of packaging. Must I use my own packaging or will you supply me with extra packaging materials?
Our standard Broken Gold™ Kit comes with a very heavy duty, DuPont Tyvek bag. While these bags will generally be enough for any item you wish to send us, if you have any concerns, please call us at 1-888-920-5111 and we can assist you in determining if you need additional packaging materials.

4. Is the Broken Gold™ Kit insured in case it gets lost/damaged by the postal service?
As found in our Terms and Conditions, we insure each of our Broken Gold™ Kits in case of lost items. The maximum value of the insurance is $80 US.'

5. How will I know when you've received my gold/jewelry?
After waiting 10 business days (allowing your gold or jewelry to reach us), we ask that you call our toll-free number and speak with a customer service representative. They will be able to determine if and when we received the Broken Gold™ Kit from you and when we mailed your check.

6. How much will you pay for my gold?
Our prices depend on the content of the gold and the weight of the gold.

7. What if I am not satisfied with my payment?
If you are unhappy with your payment, do not worry. Simply return the check you received to us within 10 days and we will return your gold or jewelry, no questions asked.

8. Can I use my own packaging?
Yes you can. If you prefer to not have to wait to receive a Broken Gold™ Kit from us, feel free to use your own packaging. Please call us toll-free at 1-888-920-5111 for more information.

9. I have a piece of gold but I'm not sure its authentic. Can I still receive money for this?
Broken Gold™ has a team of expert staff on hand to determine the value of gold and jewelry sent to us. We ask that you please do not send us items that you are certain are not authentic.